Nighty-Night Beauty Silk Sleep Mask Lashes Contour

Here are our policies and guidelines to ensure a smooth shopping experience:

• Upon payment processing and order completion, you agree to the shipping and delivery terms outlined below.
• Upon order placement, you'll receive a confirmation email.
• Kindly ensure that your provided mobile number is correct to avoid any delays.
• A nominal fee of AED10 is applied to Cash On Delivery orders.
• International deliveries typically take 2-3 days. However, customs clearance may extend this timeframe, varying by destination.
• Multiple transactions may result in separate charges on your monthly statement.
• Nighty-Night Beauty does not conduct business with any countries under OFAC (Office of Foreign Assets Control) sanctions, as per UAE regulations.

Additional Information:

Preorder Items: Orders with both pre-order and in-stock items prioritize shipping of the available items. Pre-order items ship upon restocking and may incur additional customs fees for international orders.

Please note, preorders cannot be canceled once placed but are eligible for refunds or exchanges upon item receipt.

Delivery times may vary based on factors like holidays, weekends, and Ramadan.

We cannot be held responsible for lost packages due to incorrect addresses provided by customers. In the event of an incorrect delivery address provided, Nighty-Night Beauty regrets to inform you that we are unable to provide reimbursement for the package.

Customs fees and duties are the responsibility of the recipient, as policies vary by country.

We reserve the right to assess different shipping charges for high-value orders, which will be communicated prior to invoicing.

Need further assistance?

info@nightynightbeauty.com

WARRANTY

Nighty-Night Beauty stands by the exceptional quality of our silk items, crafted with the utmost care and attention to detail. To ensure your satisfaction and peace of mind, we provide:

• A 6-month limited warranty for all our silk items, starting from the date of purchase.

This warranty covers any manufacturing defects or faults in materials. However, please note that damages resulting from misuse, abuse, or normal wear and tear are not covered. These include discoloration, color changes (yellowing), stains, punctures, tears, or abrasions.

Please note that the warranty is void if the silk items have been used or altered in any way. To make a warranty claim, please contact us at info@nightynightbeauty.com with proof of purchase and a description of the issue.

RETURNS

Experience the Nighty-Night Beauty difference risk-free with our 30 Nights Guarantee and refund policy.

Should you find yourself dissatisfied with any of our silk items within 30 days of receiving them, you have the option to return them for a refund or exchange.

We do not offer refunds for Cash On Delivery Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.

NOTE: Store Credit is valid for 6 months from the date of issue.

However, please note that for hygiene reasons, silk items cannot be returned once they have been used. To qualify for a refund, the silk items must be unused and returned in their original packaging.

For customers based in Dubai, UAE, we offer a convenient doorstep pickup service for returns of unused silk items. Simply contact us at info@nightynightbeauty.com within 30 days of receiving the items to arrange for pickup.

For customers outside Dubai, return shipping expenses are the responsibility of the customer seeking a refund.

RETURN AND REFUND INSTRUCTIONS:

Initiate Return: Contact us at info@nightynightbeauty.com within 30 days of the delivery date to initiate a return. Please provide feedback regarding the reasons for the return.

Return Authorization: Within 48 hours of your inquiry, you will receive an email containing the return shipping address and further instructions.

Shipping: Return the product to the provided address. Return shipping costs are the responsibility of the customer, except for Dubai residents, for whom pick-up of the product will be free of charge.

Quality Assessment: The returned product will be inspected at our manufacturing facility in Dubai, United Arab Emirates, for quality assessment and enhancement purposes.

Refund: Once the returned item is received and inspected, a refund will be credited back to the original payment method within 10 business days.

For any inquiries regarding returns or to initiate a return, please contact us at info@nightynightbeauty.com. We are committed to ensuring your satisfaction with our products and will provide further instructions on the return process.

Thank you for choosing Nighty-Night Beauty!